Exit-Voice-Loyalty-Neglect Model
Imagine you are in a store and you are not happy with the service or the products that they are selling. There are four different things you can do: exit, voice, loyalty, or neglect.
Exit means that you leave the store and never come back. This is like breaking up with a friend because they always make you feel bad.
Voice means that you speak up and tell the store what you don't like, hoping that they will change. This is like telling your parents that you don't like the food they made for dinner.
Loyalty means that you keep going to the store even though you're not completely happy. This is like staying friends with someone even when you don't always agree with them.
Neglect means that you stop caring and just accept that the store is not good. This is like ignoring someone who is always trying to talk to you.
The exit-voice-loyalty-neglect model is really just a way to think about how people react when they are not happy with something. Different people will choose to do different things depending on how they feel, and there is no right or wrong answer.
Exit means that you leave the store and never come back. This is like breaking up with a friend because they always make you feel bad.
Voice means that you speak up and tell the store what you don't like, hoping that they will change. This is like telling your parents that you don't like the food they made for dinner.
Loyalty means that you keep going to the store even though you're not completely happy. This is like staying friends with someone even when you don't always agree with them.
Neglect means that you stop caring and just accept that the store is not good. This is like ignoring someone who is always trying to talk to you.
The exit-voice-loyalty-neglect model is really just a way to think about how people react when they are not happy with something. Different people will choose to do different things depending on how they feel, and there is no right or wrong answer.