Helpdesk and incident reporting auditing

Okay kiddo, have you ever needed help with something but didn't know what to do? Like when you needed help reaching a toy on a high shelf or tying your shoelaces? Well, other people need help too, but it might be with their computer or phone.

That's where a helpdesk comes in. It's kind of like having a grown-up who knows a lot about computers and phones that you can ask for help. When someone has a problem with their computer or phone, they can call the helpdesk and someone will try to fix it for them.

But sometimes, things don't get fixed right away or maybe the problem happens again. That's where incident reporting comes in. It's like telling the grown-up in charge that the toy you tried to reach fell and broke or that your shoelaces keep coming untied.

When someone has a problem with their computer or phone, they can report it to the helpdesk so they know what's going on. This helps the people in charge of the helpdesk to figure out if there's a bigger problem that needs to be fixed.

And finally, auditing is like double-checking to make sure everything is working like it should be. It's like checking to make sure your toys are put away like they should be or that you tied your shoelaces correctly.

For businesses or other places where they have a helpdesk, auditing is important to make sure that everything is running smoothly and that they are fixing problems as quickly as possible. It's like making sure that the grown-ups are doing their job correctly so that people can get the help they need.