ISO 10014

ISO 10014 is a set of standards that help organizations improve how they manage their processes, people and relationships. It explains how to build strong systems to make sure everyone in the organization has the resources and skills they need to work effectively together and deliver quality products. ISO 10014 provides guidance on how to set up procedures, control processes, and measure performance to ensure quality in all aspects of the business. It also explains how to involve people in decision making so that everyone can be part of improving the quality of your product or service.