Mercy Virtual is like having a super cool doctor and nurse that can take care of you without even being in the same room as you! They use really fancy technology, like video cameras and special computer programs, to talk to you and check on you.
If you ever need special medical attention, like if you're feeling sick or have a health problem, you can talk to the nice people at Mercy Virtual and they'll help you out. They might even be able to give you medicine or suggest some things to help you feel better.
It's a bit like having a personal doctor right in your own home! They're really helpful and friendly, and they can make you feel safe and secure even when you're not feeling well.