Service desk (ITSM)
A service desk is like a big helper that you can go to whenever you need help with something related to your computer or technology. They are a group of people who are really good at fixing things and answering questions, like doctors that help fix people.
When you have a problem with your computer, you can call the service desk and they will ask you questions to understand what the problem is. They will listen carefully, like a teacher listens to your story, and then they will try to fix it like when you need fixing a toy or a puzzle.
The service desk often uses something called ITSM (Information Technology Service Management) which is like a special toolkit that helps them keep track of all the problems that people ask them about. It's like a big book with lots of pages that tell them how to fix different kinds of problems.
The service desk is really important because they help people do their work by making sure their computers are always working properly. It's like having a wise and helpful friend whenever you need one!
When you have a problem with your computer, you can call the service desk and they will ask you questions to understand what the problem is. They will listen carefully, like a teacher listens to your story, and then they will try to fix it like when you need fixing a toy or a puzzle.
The service desk often uses something called ITSM (Information Technology Service Management) which is like a special toolkit that helps them keep track of all the problems that people ask them about. It's like a big book with lots of pages that tell them how to fix different kinds of problems.
The service desk is really important because they help people do their work by making sure their computers are always working properly. It's like having a wise and helpful friend whenever you need one!