Okay kiddo, so imagine you have a bunch of toys like legos or blocks. You can put them together to make something cool like a spaceship or a castle. Now imagine each of these toys has a special power or ability that helps the bigger thing you're building. Just like that, in computer programming, there are little pieces of code called modules that help build bigger programs.
But sometimes, when you're building something really big like a website or an app, there can be a lot of different modules you need to use. And if one of those modules isn't working right, it can mess up everything you're trying to build. So if that happens, you might need help from the people who made the module to fix it. That's called getting support.
Support for a module means that the people who created it are helping you fix any problems or bugs that might be happening with it. They might even give you tips or advice on how to use it better. So just like how you might ask a grown-up for help when you're building something tricky with your toys, programmers can ask for help from the module creators when they're building something tricky with their code.