Business process outsourcing (BPO) is when a company hires another company, usually in a different country, to perform certain tasks or processes on their behalf. In China, BPO typically involves tasks such as customer service, data entry, accounting, and human resources.
Imagine you are running a lemonade stand, but you need help with counting the money, answering the phone, and hiring new people to work for you. You could ask your friend who lives down the street to help you out, but they might be busy or not have the skills you need. Instead, you decide to hire a team of people from a company in China who can do those tasks for you.
The company in China has a big team of people who are really good at counting money, answering phones and hiring people. They work in a big office building with lots of computers and phones. When you call them, the phone rings at their office instead of at your lemonade stand. They use their computers to check how much money you made and to write down any new employee information.
You and the company in China set up a contract, which means you agree on how much they will charge you for their services and how long they will work for you. They might charge you a lot of money, but it's worth it because you don't have to worry about those tasks anymore.
One of the benefits of doing BPO in China is that the labor costs are often lower than in other countries. This means you can hire more people for less money, which can save you a lot of money in the long run. However, there are also some risks and challenges to consider, such as language barriers and cultural differences. So before you decide to do BPO in China or any other country, it's important to do your research and make sure it's the right choice for your business.