ELI5: Explain Like I'm 5

Consumer arbitration

When people buy things like toys or food, sometimes they have problems with what they bought. They could be really upset about it and might want to complain. When this happens, they can go to something called "consumer arbitration." This is like asking a grown-up to help figure out who is in the right and who is in the wrong.

There are special people who are called arbitrators. They are like referees in a game. They listen to both sides and then make a decision about what should happen next. They're like judges, but not in a court. They work to help two sides come to an agreement that everyone is happy with.

Consumer arbitration is a way to fix problems between people and the companies that made the thing they bought. It's like having an unbiased person help decide what's fair. If you ever have a problem with something you bought, you can go to consumer arbitration to try and work things out.