MS-CML stands for Microsoft Customer Management Language. It is a computer language used by programmers to create software programs that manage and process customer data.
Imagine you have a toy box with many toys, but you don't know which toy is inside the box. If you want to find a specific toy, you have to look through all the toys until you find the one you are looking for, and it can take a long time.
Similarly, businesses have many customers and a lot of information about each customer, such as their name, address, phone number, and their history of purchases. To keep track of all this information, businesses use software programs that are built using MS-CML.
These programs help businesses organize and manage customer data, so they can quickly find the information they need without having to search through everything. For example, if a customer calls, the program can quickly pull up their information, such as their purchase history, so the employee can assist them more efficiently.
Overall, MS-CML is a computer language that helps businesses keep track of important information about their customers, making it easier for them to provide good customer service.