Operational-level agreement

Hey kiddo, have you heard of operational-level agreement? It's like a promise made by different teams within a company, to work together and achieve a specific goal.

Imagine you are in a group project at school, and each person has their own job to do. An operational-level agreement (OLA) is like a written agreement that outlines what each person will do and by when they will do it. This helps everyone to know what's expected of them and how they can work together efficiently to complete the project.

In a company, different teams have to work together too, and an OLA is like their agreement on who will do what and how they will work together to deliver a service. It usually includes things like service levels, responsibilities, and the time it should take to complete tasks.

For example, let's say a company has an IT department and a customer service department. The IT department provides technical support to the customer service team, but they need to agree on things like how quickly the IT department needs to respond when a problem arises, what kind of support they will provide, and how much notice the customer service team needs to give for any changes.

So, an OLA helps to make sure that everyone is on the same page and can work together smoothly to provide the best service to customers. It's like a set of rules that everyone agrees to follow, just like the rules you might have to follow in a game, to make sure that everyone plays fairly and does their part to win.