ELI5: Explain Like I'm 5

Call center

A call center is a place where people work together to help customers. At a call center, someone will answer the phone when customers call. They will answer questions, help solve problems, and provide advice. They also help customers with things like buying products or setting up an account. The people working in a call center are called customer service representatives. They are responsible for helping customers and making sure their needs are met.