Call whisper

Okay kiddo, have you ever played a game of telephone with your friends? It's where you whisper a message to one friend, then they whisper it to another, and so on until it reaches the last person. Sometimes the message gets mixed up or changed along the way, right?

Well, in the grown-up world of business, there's something called "call whisper" that's kind of like a game of telephone, but a lot more useful! See, call whisper is a way for someone to give information to another person on a phone call without the other person on the line hearing it.

Let's say a company has a customer service team, and they want to make sure that their customer service reps are giving the right information to callers. When a rep answers a call, a "whisper" can be played in their ear before they start talking to the caller. This whisper might tell them something important, like the customer's name, or remind them to offer a special deal.

The whisper is like a little secret just between the company and the rep. It helps the rep do a better job on the call without the caller ever knowing it's happening. So, call whisper is like a grown-up version of the game of telephone, but instead of being just for fun, it helps businesses do a better job of serving their customers. Cool, huh?