Empathic design

Empathic design is when people who make things, like toys or chairs or phones, try to understand how people will feel when they use those things so they can make them better. Imagine you wanted to make a toy for your friend. You would think about what your friend likes and what makes them happy, right? Empathic design is like that, but on a bigger scale. People who make things like phones or chairs, think about what makes people happy, but also what makes them feel frustrated or uncomfortable. They do this by talking to people, watching them use things and asking them questions. Then they take all that information and use it to make things that work better for everyone. Empathic design means the people who make things care about how you feel when you use them.