ELI5: Explain Like I'm 5

Flight information service officer

A Flight Information Service Officer is someone who helps you get on your plane and fly from one place to another. They check your ticket and bags to make sure you have the right things for your flight, help you get to your seat on the plane, answer questions about the flight, and help keep everyone safe and comfortable on the plane. They are like a helper to make sure your plane ride is safe and easy.