Support automation

Support automation is when computers and special programs help people fix problems with their phones, computers, or other devices.

It's like having a super smart robot friend who knows everything about technology and can help you fix any problem you have.

Let's say you're having trouble with your computer not working. You call a company's support line and a robot answers. The robot asks you some questions to figure out what is wrong with your computer.

Once it figures out what is wrong, it can either give you step-by-step instructions on how to fix the problem yourself or it can fix the problem for you automatically.

This saves time and money for both you and the company helping you because you don't have to wait on hold for a human to talk to you, and the company doesn't have to pay someone to talk to you.

Overall, support automation is a cool way computers can help people fix technology problems quickly and efficiently.