ELI5: Explain Like I'm 5

Tech support scam

Imagine that you have a toy that is not working properly and you want it to be fixed. So, you ask your mom or dad to help you out.

Now, think of electronic devices like phones, computers, or tablets as toys for grown-ups. Sometimes, these devices also have problems and stop working properly.

Here is where tech support comes in, they are like the grown-up versions of your mom and dad that help fix electronic toys. But unfortunately, some bad people pretend to be tech support and trick people into giving them money by pretending to fix problems that don't exist.

They do this by tricking people to click on pop-up ads that say their device has a virus, or call them and claim they have a problem with their device that needs to be fixed right away. These scammers will ask for access to your device, request credit card details, or ask you to pay for fixing a fake problem. Once they have your money or personal information, they disappear, and your device is still not working.

Just remember, real tech support will never contact you unless you have contacted them first, and they will never ask for your personal information or money. Always be careful and verify the authenticity of any tech support services before providing any sensitive information.