Think-aloud protocol is a way to understand how people do things like solve problems or make decisions. It's like getting inside someone's head and watching the way they think. To do it, a person is asked to verbalize their thought process out loud as they're doing something. They talk out loud about why they made certain decisions, why they chose certain steps, and what they were thinking along the way. By hearing how they think, we can learn how they make decisions and solve complex problems.