Hey there kiddo! So have you ever tried talking to someone on the phone but you couldn't hear them very well? Or maybe you couldn't understand them because they spoke a different language than you? Well, that's where video relay service comes in!
Video relay service is a special kind of phone service for people who are deaf or hard of hearing. It helps them to communicate with people who can hear by using sign language. How does it work? Well, instead of just talking on the phone, the person who is deaf or hard of hearing uses a video camera and a screen to see a sign language interpreter. The interpreter then talks to the hearing person on the phone and signs to the person who is deaf or hard of hearing.
It's kind of like having a friend who knows both English and sign language and can help you talk to someone who only speaks English. The interpreter makes sure that everyone can understand each other even if they use different languages. Video relay service helps people who are deaf or hard of hearing to communicate with their friends, family, and even coworkers. Pretty cool, right?