Quality management

Quality management is a way of making sure that things are done the right way. It means making sure that products and services are made correctly, that they work properly, and that the customer is happy with them. Quality management includes making sure the materials used to make a product are good, that the process used to make it is up to scratch, and that the finished product is perfect. Quality management also includes making sure that the way a company does business is up to standard and that the people who work for the company do a good job.